Refund Policy

Thank you for supporting the Koko & Kiyah Series! We value every customer and strive to ensure that each order arrives safely and in great condition. Please review our refund policy below.

1. All Sales Are Final

Due to the nature of our products (books and printed materials), all sales are final. Once an order has been placed, we are unable to offer refunds, exchanges, or cancellations.

2. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving your package.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
A photo of the damaged or defective item

Email us at: vanessaepps.author@gmail.com

Once reviewed, we will gladly send a replacement at no extra cost or issue a store credit if the item is no longer available.

3. Lost Packages

If your order tracking shows “delivered” but you did not receive your package, please first contact your local postal service. If the issue remains unresolved, reach out to us at vanessaepps.author@gmail.com for assistance.
Please note, we are not responsible for packages lost due to incorrect shipping addresses provided during checkout.

4. Order Cancellations

Orders may be canceled only before they are shipped. Once an order has been processed or shipped, it cannot be canceled. To request a cancellation, email us immediately at vanessaepps.author@gmail.com with your order number.

5. Digital Products (if applicable)

If you purchase any digital or downloadable content, such as eBooks or activity sheets, these sales are non-refundable once the download link has been sent.

6. Contact Us

We care about your satisfaction and are happy to help resolve any order-related concerns.
📧 vanessaepps.author@gmail.com

Thank you for your understanding and for supporting the Koko & Kiyah Series, where stories inspire honesty, kindness, and faith.